Terms and Conditions

Terms & Conditions

1. Booking Confirmation

A booking request is considered confirmed after Manik Mas Tour has received the required booking details and provided a confirmation message. Tour availability is subject to vehicle and driver availability at the time of booking.

2. Tour Duration & Timing

The 10-hour tour duration starts from the agreed pickup time and includes travel time between destinations. Guests are responsible for managing their time during the trip to ensure the itinerary can be completed comfortably within the allocated tour duration.

3. Pickup & Drop-off Policy

Pickup and drop-off services are available in selected Bali areas. Guests must provide accurate hotel or accommodation details during the booking process. Any changes to pickup locations must be informed before the tour date.

4. Itinerary & Destination Changes

Guests may request itinerary customization based on their preferences. Destination changes are subject to travel distance, road conditions, available time, and the remaining tour duration. Manik Mas Tour may suggest adjustments to create a more practical and comfortable route.

5. Weather & Unexpected Conditions

Tours operate under normal weather conditions. In situations affected by heavy rain, traffic conditions, safety concerns, destination closures, or other unexpected circumstances, Manik Mas Tour may recommend alternative arrangements or itinerary adjustments.

6. Tour Inclusions & Additional Expenses

Each tour package has different inclusions. Guests should review the tour details before booking.

Unless stated otherwise, entrance tickets, meals, personal expenses, and optional activities are not included in the tour price.

7. Vehicle Policy

The assigned vehicle will be provided based on the number of guests, travel requirements, and availability.

Manik Mas Tour reserves the right to provide a replacement vehicle of similar capacity when necessary due to operational reasons.

8. Guest Responsibility

Guests are responsible for their personal belongings during the tour. Manik Mas Tour is not responsible for any lost, damaged, or misplaced personal items during the journey.

Guests are also expected to follow local regulations and respect destinations visited during the tour.

9. Payment Terms

Payment details and payment methods will be confirmed during the booking process.

Guests agree to complete payment according to the payment arrangement provided by Manik Mas Tour.

10. Cancellation & Booking Changes

Guests may request booking changes or cancellations by contacting Manik Mas Tour as soon as possible

Cancellation fees, refunds, or changes will depend on the timing of the request and the booking conditions provided during confirmation.

11. Customer Delay Policy

Guests are responsible for being ready at the agreed pickup time.

Delays caused by guests may reduce the available tour duration, as the tour schedule remains based on the confirmed starting time.

12. Driver Service

The driver provides transportation, local assistance, and travel support throughout the journey.

The driver may provide recommendations regarding routes, destinations, and travel conditions. Professional tour guide services can be arranged separately upon request.

13. Liability & Safety

Guests are responsible for following safety instructions during activities and visits to destinations.

Certain activities may have their own safety requirements and regulations that guests must follow.

14. Photography & Media Usage

Photos or videos taken during the tour may be used for Manik Mas Tour promotional purposes unless guests request otherwise.

Guests may contact Manik Mas Tour if they do not wish to have their images used for promotional materials.

15. Agreement

By booking a tour with Manik Mas Tour, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.